Collaborative Workspace Tools That Simplify Remote and Hybrid Work
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In an increasingly competitive world, remote and hybrid models of work have given many organizations an advantage in attracting and retaining a globally diverse workforce of top talent.
However, successfully implementing strategies and driving growth in a remote environment comes with its own set of challenges that go beyond differences in geography and time zone. Even in an office space, communication or collaboration issues can seem like an endless puzzle. In a remote or hybrid structure, this puzzle becomes even more complex and multifaceted, and can lead to slower productivity and greater fragmentation between tools as well as across teams.
Solving The Puzzle Of Remote Work
Many organizations across all work models, remote, hybrid, or in-office, rely on an expanding stack of cloud-based applications, each developed separately by different software vendors, and not as a cohesive, seamless suite. Employees often use several of these applications concurrently, constantly switching between countless tabs in consumer browsers that were originally designed for browsing, not working. Studies show that repeated context switching leads to stress and inefficiency known as the toggle tax, in other words, a ākillerā to productivity by an average of 1200 toggles per day.
Teams lose more than time and mental energy in between tabs and multiple disconnected applications, critical information is often lost, duplicated, or re-entered across tools, leading to inconsistencies, lapses, and errors.
But what if there was a way to unite employees into a collaborative workspace, wherever they are?
Hereā¢ is the first productivity-focused enterprise browser for remote and hybrid work: a secure, unified workspace that maximizes productivity, streamlines collaboration, and enhances workflow efficiency with powerful interoperability, deep search, centralized dashboards, and real-time communication in a single, action-oriented interface.
Personalized, Shareable Dashboards In A Single Pane Of Glass
Without a centralized workspace, remote teams suffer from disconnection, redundancies, and inefficiencies. To ensure that employees succeed in their objectives, remote and hybrid teams need a smooth and intuitive collaborative workspace that feels enjoyable rather than clunky and restrictive.
Contact center agents typically juggle multiple tasks and dig for important information by toggling between different apps containing different sets of information. We understand that everyone needs to be on the same page, which is exactly what we designed Hereā¢ to be: a single pane of glass. Disconnected agents are transformed into a synchronized team, all working from the same interface with the same shared context, whether they are remote or on-site.
Our seamless, powerful enterprise app interoperability allows apps to talk to one another to eliminate friction, drive workflow, increase productivity, and reduce operational risk. Unify all of your favorite tools into a Supertab by dragging and dropping tabs and arranging them into a single personalized window. Add context sharing to your web apps with the Signals feature of Hereā¢ to ensure that all apps are updated with the same information at the same time. Agents can review account details from Salesforce, track support tickets from ServiceNow, chat with fellow agents in Microsoft Teams, and manage cases in Amazon Connect, all integrated within the same Supertab, automatically sharing context. Supertabs can be shared with colleagues to help everyone get up to speed, moving, and on track.
Real-Time Communication & Actionable Notifications
One of the biggest challenges that hybrid organizations face is the disconnect between remote and in-office employees. This divide can weaken employee culture, hurt morale, and fragment teams into isolated channels. When information is scattered across various channels, crucial action items can go unclaimed, and urgent deadlines can be missed. Time is wasted on relaying information, and much like a game of telephone, delays and lost context can distort the original message, leading to misunderstandings and misalignment.
Hereā¢ bridges the gap between information, communication, and action. Deep Search enables users to find important information easily and Notification Centers centralize instant, real-time communication, keeping every team member informed, aligned, and engaged, no matter where they are.
From notification to action, Hereā¢ enables productivity and speed. Notifications donāt just pop up, they integrate with tools in your workflow so that you can complete multiple actions without having to toggle away from the Notification Center. With our notification templates, you can create rich notifications with images, tables, and other formatted content to input data, fill out forms, respond to emails, approve requests, and close out tickets, right there and then.
Search, sort, group, filter, snooze, customize, personalize, and more, without toggling. Power users can set up multiple Notification Centers for multi-monitor or multiple desktop setups, allowing you to filter and display notifications on specific monitors. You can even triage notifications by priority, mute what you donāt need, snooze for later, and stay on top of your work with many more features designed for your ease.
World-class remote work starts Hereā¢.
Ready to elevate your workspace? Schedule a demo now!